IT Service Management Policy.

Our commitment

• Define agreed service requirements, responsibilities and expectations.
• Manage service requests and incidents through controlled processes.
• Assess and control changes affecting service delivery.
• Consider continuity, availability, information protection and operational resilience where relevant.
• Coordinate suppliers and internal responsibilities supporting service outcomes.
• Measure service performance, customer feedback, nonconformities and improvement opportunities.
• Continually improve the service-management system and supporting processes.

Formal service levels, scope and commitments remain those stated in the applicable quotation, service agreement or contract.